These Terms of Service ("Terms") set out the agreement between you and My Therapy Site for our managed website service. We have written them in plain language on purpose. If anything is unclear, ask us before you subscribe.
In short
- We design, build, host and maintain a website for your therapy practice.
- We are not a booking system or practice management software, and we never handle your clients' information.
- Payments are handled by Paddle, our authorised reseller and merchant of record. Your payment contract is with Paddle, not with us.
- Once your site is launched, there is a 6-month minimum term. After that, your subscription continues month to month until you cancel.
- You can get a full refund of your first payment if you tell us within 30 days.
- These Terms are governed by the laws of Ontario, Canada. Nothing here takes away rights you have under mandatory consumer protection law.
1. Who we are#
My Therapy Site ("we", "us", "our") provides fully managed websites for therapy practices. We operate at https://mytherapysite.com and are based in Hamilton, Ontario, Canada.
You can contact us about these Terms or about the service at [email protected].
2. These Terms#
2.1 These Terms apply when you create an account, subscribe to, or use our service.
2.2 By creating an account, subscribing, or continuing to use the service, you agree to these Terms. If you do not agree, do not use the service.
2.3 We also provide a short plain-language summary of how we work at sign-up, and you can read these full Terms and our Privacy Policy before you accept. If the summary and these Terms ever differ, these Terms govern.
3. Who can use the service#
3.1 You must be at least 18 years old and legally able to enter into a contract.
3.2 The service is provided for professional and business use by a therapy practice or practitioner. By subscribing, you confirm that you are using the service for your practice or business and that you are authorised to enter into these Terms on its behalf.
3.3 You are responsible for ensuring that your use of the service complies with the laws and professional rules that apply to you.
3.4 We sell the service to practices for business use, and we price it accordingly. If a court or regulator nonetheless treats you as a consumer, nothing in these Terms reduces any right you have under mandatory consumer protection law, and sections 10.3, 17.3 and 20.3 say how that works.
4. What the service includes#
4.1 Depending on your plan, the service includes:
- designing and building a website for your practice;
- writing and preparing your website content based on what you tell us;
- hosting, SSL, and routine maintenance of the website;
- local search setup and on-page search optimisation;
- connecting your website to the booking tool you already use;
- ongoing updates requested through our support-ticket workflow; and
- access to our published guides and blog articles.
4.2 Your subscription covers one website unless we agree otherwise in writing.
5. What the service does not include#
5.1 We are not a booking system, and we are not practice management software. We do not provide scheduling, diaries, client records, client intake forms, appointment reminders, or client payments. Those stay in the tool you already use (for example Jane, Owl Practice or SimplePractice).
5.2 We do not write ongoing blog posts, run paid advertising, or manage your social media accounts.
5.3 We do not register or purchase domain names for you. You own and control your domain (see section 11).
5.4 Updates are provided on a fair-use basis through support tickets. We are not an unlimited on-demand design team. We will tell you if a request falls outside what is reasonable under your plan.
5.5 We are not your lawyer, accountant, medical adviser or professional regulator. Nothing we provide is legal, tax, clinical or regulatory advice.
6. Your account#
6.1 You agree to give us accurate and current information, and to keep it up to date.
6.2 You are responsible for keeping your login details secure and for all activity under your account. We recommend turning on two-factor authentication, which we provide.
6.3 Tell us promptly if you think your account has been accessed without your permission.
7. Your content and your responsibilities#
7.1 To build your site we will ask you to complete a planning form about your practice — your approach, services, fees, and how you want to present yourself.
7.2 Please do not send us your clients' personal information. We build and host your public website. We do not need, and do not want, information about the people you treat. If you send us client information by mistake, contact us and we will remove it.
7.3 You are responsible for everything you give us — text, photographs, logos, images of people, and any links. You confirm that you own it or have the necessary permission to use it, and that it does not infringe anyone else's rights or break any law.
7.4 You are responsible for the content of your website, including ensuring that claims about your practice, qualifications, fees, and availability are accurate and not misleading, and that your site complies with the rules that apply to your profession.
7.5 You are responsible for your own website's privacy practices — including any enquiry or contact form on your site, and how you handle the information you receive through it.
7.6 We may refuse to publish, or may remove, content that we reasonably believe is unlawful, misleading, or infringes someone else's rights.
8. Fees, billing and Paddle#
8.1 Prices are shown on our pricing page and are charged in US dollars (USD), Canadian dollars (CAD) or euros (EUR), as you choose at sign-up.
8.2 Your subscription is billed monthly in advance, in the currency you selected, until you cancel.
8.3 Paddle is our authorised reseller and merchant of record. This means:
- your contract for the payment is with Paddle, not with us;
- Paddle issues your invoices and handles all sales tax, VAT and similar taxes;
- Paddle handles payments, refunds and chargebacks; and
- your payment is governed by Paddle's buyer terms, available at
https://www.paddle.com/legal/checkout-buyer-terms, along with Paddle's refund policy athttps://www.paddle.com/legal/refund-policy.
8.4 Because Paddle is the merchant of record, it is a separate controller of your payment information under its own privacy notice, not a provider acting only on our instructions. Paddle's privacy notice is at https://www.paddle.com/legal/privacy.
8.5 We never receive or store your full card details. Card details are handled by Paddle and its payment providers.
8.6 Please send billing and invoice questions to Paddle. For the refund described in section 10, contact us and we will arrange it with Paddle. Service and support questions go to us at [email protected].
8.7 A small number of customers are invoiced directly rather than through Paddle. If that applies to you, we will tell you, and the payment terms on your invoice apply instead of this section.
8.8 If we change our prices, we will give you reasonable advance notice — at least 30 days — before the change applies to you, and you may cancel before it takes effect.
9. Minimum term and renewal#
9.1 Once your website has been approved and launched, there is a minimum commitment of 6 months.
9.2 After the minimum term, your subscription continues and renews automatically each month until you cancel it.
9.3 You can cancel at any time after the minimum term. Cancellation takes effect at the end of your current paid billing period.
9.4 During your minimum term we will not change the price or any other material term without your agreement. If we propose a material change, you may cancel before it takes effect.
10. Refunds#
10.1 If you change your mind, tell us within 30 days of your first payment and we will arrange a full refund of that payment through Paddle.
10.2 After that period, payments are non-refundable, except where a refund is required by law or under Paddle's buyer terms.
10.3 Nothing in this section limits any refund, cancellation or withdrawal right you have under mandatory law — for example, consumer rights under the law of your province, state or country. Where the law gives you a stronger right than this section, that right applies.
11. Domains#
11.1 You register and own your domain name. It stays yours.
11.2 With your authorisation, we will configure the domain to point to your website. You keep control of your domain account at all times.
11.3 If you leave, you keep your domain and we will stop using it for your site.
12. Booking tools and other third-party services#
12.1 Your website can link to booking, practice management or other third-party services (for example Jane, Owl Practice or SimplePractice).
12.2 Those services are separate products with their own terms and privacy policies. They are not ours, we do not control them, and we are not responsible for how they work, whether they are available, or how they handle information.
12.3 Your own subscription to those services remains yours, and you pay them directly.
13. Support, availability and updates#
13.1 We provide support through our ticket system, and we will always try to respond promptly and to fix problems as quickly as we reasonably can.
13.2 We do not guarantee a specific response time, a specific uptime percentage, or uninterrupted availability, and we do not provide a service-level credit. This section is not a service-level agreement.
13.3 We may occasionally need to take your site offline briefly for maintenance. Where practical, we will tell you in advance.
13.4 We do not guarantee any particular search ranking, level of traffic, or number of client enquiries or bookings. Search results and advertising outcomes depend on many factors outside our control.
14. Intellectual property#
14.1 You own your content and your brand — your text, photographs, logos and other material you provide.
14.2 We own the service itself — our platform, code, templates, design system, processes and know-how.
14.3 You give us a licence to use, copy, host, display and modify your content for the purpose of providing the service to you. That licence ends when the service ends, except for copies we must keep for legal, tax or backup purposes.
14.4 While your subscription is active, you may use the website we build for you. If you cancel, we will provide you with a copy of your content on request (see section 15).
14.5 From time to time we would like to show the websites we build, including yours, as examples of our work. We will not do so unless you have agreed, and you can ask us to stop at any time.
15. Cancelling and ending the agreement#
15.1 You can cancel through your account, or by contacting us. If you cancel after the minimum term, cancellation takes effect at the end of your current paid billing period.
15.2 On cancellation, we will cancel your billing, take your website offline, and provide you with a copy of your content on request in a reasonable, commonly used format.
15.3 If you would like us to help migrate your content and files to another provider, a one-time migration fee applies. We will tell you the fee before you decide.
15.4 We may suspend or end the agreement if you do not pay, if you breach these Terms, if we are required to by law, or if your content or use is unlawful or harmful to others. Where reasonable, we will give you notice and a chance to put things right first.
15.5 Ending the agreement does not affect any rights or obligations that arose before it ended, including any unpaid amounts.
16. Disclaimers#
16.1 We will provide the service with reasonable skill and care. Beyond that, and to the extent permitted by law, the service is provided "as is" and we do not make other promises or warranties about it.
16.2 We do not warrant that the service will be error-free or uninterrupted, or that it will achieve any particular result.
17. Our responsibility to you#
17.1 To the extent permitted by law, our total liability arising out of or relating to the service is limited to the total fees you paid us in the 12 months before the event that gave rise to the claim.
17.2 To the extent permitted by law, we are not liable for indirect or consequential losses, or for lost profits, lost revenue, lost clients or lost data.
17.3 Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded — including liability for fraud, for death or personal injury caused by our negligence, or for any rights you have under mandatory consumer protection law.
18. Indemnity#
18.1 You agree to indemnify us against reasonable claims, losses and costs arising from your content, your use of the service, or your breach of these Terms — including claims that your content infringes someone else's rights.
18.2 This indemnity does not cover losses caused by our own negligence or by our breach of these Terms, and it does not extend to indirect or consequential losses.
19. Changes to these Terms#
19.1 We may update these Terms from time to time — for example, to reflect changes in the service or in the law.
19.2 If we make a material change, we will give you reasonable advance notice, and where the change affects an active subscription we will give you the opportunity to cancel before it takes effect. During a minimum term, section 9.4 also applies.
19.3 The version that applies to you is the version in force when you agreed to it, together with any later change made in accordance with this section.
20. Governing law and disputes#
20.1 These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.
20.2 The courts of Ontario have non-exclusive jurisdiction over any dispute. If you are a consumer, you may also bring a claim in the courts of your own country, province or state.
20.3 If you are a consumer resident elsewhere, this does not deprive you of the protection of the mandatory laws of your place of residence.
20.4 Please talk to us first. Most problems are solved faster with an email than with a lawyer.
21. General#
21.1 These Terms, together with our Privacy Policy and any order or plan details you accepted, are the entire agreement between us about the service.
21.2 If any part of these Terms is found to be unenforceable, the rest continues to apply.
21.3 We may transfer our rights and obligations under these Terms as part of a reorganisation or sale, provided this does not reduce your rights.
21.4 Neither of us is liable for delays or failures caused by events beyond our reasonable control.
21.5 Notices to you may be given through your account or by email to the address on your account. Notices to us should be sent to [email protected].
22. Contact us#
Questions about these Terms, or about the service, can be sent to [email protected].
See also our Privacy Policy for how we handle personal information.